Terms and Conditions

The Terms & Conditions and the use of this Website are provided by Pleasant Places By Sanaandi its subsidiaries, affiliates and related entities. By using this Website the user shall be deemed to have agreed to all the Terms and Conditions as provided on this Website.


  • You warrant that by making this booking, you are over the age of 18 and that all information given by you to Pleasant Places By Sanaandi is accurate, true and correct.
  • Whilst every effort is made to update the information provided on this Website, Pleasant Places By Sanaandi accepts no liability for the accuracy and / or completeness of the information provided.
  • Pleasant Places By Sanaandi accepts no liability for any loss or damage to your computer or interception, or use, of your credit card information, are howsoever caused.
  • These Terms & Conditions shall be governed by South African law and the guest submits to the jurisdiction of the South African courts in respect of any issue that may arise.
  • These Terms & Conditions constitute the entire agreement between the parties.


  • Full amount of a booking will be charged in the event of no shows or premature departures
  • 14 Days or less prior to date of arrival, forfeits 100% of total stay
  • 15-28 Days or less prior to date of arrival, forfeit 50% of total stay
  • More than 28 days, no extra costs


  • A deposit of 50% of the total cost of accommodation is required to confirm all bookings made.
  • A deposit of 100% of the total cost of accommodation is required if booking is made less than two weeks before check-in
  • Guests will not be checked in until the reservation has been paid for in full.
  • In the event that this reservation is cancelled within 24 hours of the day of arrival or if the reservation is not taken up, one night’s accommodation will be charged unless otherwise specified.
  • Certain rate products and periods will be subjected to further deposit, guarantee and cancellation policies which will override the above and be enforced. This information is communicated at the time of booking.
  • An early departure fee, of at least one nights charge, will apply when checking out prior to the original check out date
  • Only Visa and Master Card and EFT payments allowed and no cash payments will be accepted


  • Any person under the age of (eighteen) 18 years old is deemed a child in terms of our policies.
  • Where appropriate room category and configuration allows, a maximum of two (2) children aged eighteen (18) and under, sharing with up to two (2) paying adults, can be accommodated.
  • Children’s rates are only applicable when children are staying in the same room as adults. If children stay in a separate room, standard adult rates will apply.


  • The offer is subject to availability at the time of booking.
  • Offer is not stackable on already discounted and negotiated rates.
  • Any ‘free’ or inclusive offers or value-adds must be redeemed during occupancy at the guesthouse.
  • Any free or inclusive offers or value-adds not redeemed are not refundable and may not be exchanged.
  • All bookings are subject to the guesthouse's standard confirmation, guarantee and cancellation policies unless otherwise specified.
  • Standard Child Policy applies.
  • Offer may not be booked in combination or conjunction with any other special offer(s)
  • Rates are applicable to individual bookings only and do not apply to Groups*. *Groups – 10 or more fully
  • paying persons
  • All rates are net of commission and inclusive of 15% VAT
  • Rates subject to change without prior notice.
  • Lead in rates as based on the standard room type which accommodates 2 adults only, therefore upgrade fees and family room supplements apply.
  • Errors and omissions excepted (E&OE)


  • The guest will be required to sign the registration card on arrival and he/she agrees to the Terms & Conditions of residence and will be personally liable for all amounts arising from the residence of him/her self and / or his/her party at the guesthouse.
  • Accommodation offered is not self-catering unless otherwise specified.
  • Neither the guesthouse, its owners, their agents, contractors or employees shall be held liable for any loss, damage, destruction, injury or death which may be caused to any person or the assets, property or any other item of equipment or the likes thereof which may occur as a result of any foreseen or unforeseen event or any act or omission on the part of the Company, its owners, their agents, contractors or employees.